1.Sign in with your email, not a password
- Click Sign in at the top of any page and enter your email address.
- We email you a 6-digit code. It works for 15 minutes.
- Type the code into the same browser tab. You're signed in.
There's no password to remember or reset. The email's button signs you in too, if you read your mail on the same computer. Don't see the code? Check spam or junk, or ask for a new one. Each new code replaces the last.
2.Use the email we already know
Sign in with the address you used on our previous website, or the one we have for you on your company's account. If that email belongs to your company's account and has online access, you're connected right away: your pricing, orders, invoices and quotes are there as soon as you sign in.
If your email is on more than one company's account, you choose which one to use.
3.If we can’t match you right away
A new email, a personal address, or an account without online access won't connect on its own. Instead, you'll see a short form: your name, company, phone and address, plus your JEM account number if you have it handy.
Our team checks it against our records and connects you to your company's account. Most requests are approved within 24 hours, and we email you when it's done. Until then you can browse the whole site with Online prices.
4.Coworkers and new customers
Once you're connected, your company's account admin can invite coworkers from Your account → Team, so they're connected the moment they sign in.
Not a JEM customer yet? Create your Pro Account, and we'll set you up.
5.Our previous website
Our previous site stays open at legacy.jemtoolsupply.com for now, while our business system still supports it. Your old password works there. Orders placed on either site reach the same team.