Terms of Sale and Use

These Terms of Sale and Use (“Terms”) are an agreement between Step Tools Unlimited Inc., doing business as JEM Tool Supply (“JEM”, “we”, “us”), and the business you represent (“Customer”, “you”). They apply to every quote, order and sale from JEM, whether placed on this site, by phone, by email, by purchase order or at our counter, and to your use of jemtoolsupply.com and its account features.

You accept these Terms when you check the box at sign-in, place an order, or accept delivery of products. If you agree on behalf of a company, you confirm you’re authorized to bind it.

Our terms control. Any terms in your purchase order, vendor portal, supplier agreement, invoice approval or similar document that add to or conflict with these Terms are rejected and don’t apply, even if we accept or fill the order, unless an officer of JEM agrees to them in a signed writing. A separate signed agreement between you and JEM (such as approved credit terms) controls where it conflicts with these Terms.

JEM sells industrial cutting tools, tool holding, work holding and shop supplies to businesses in the manufacturing trade. This site and our products aren’t offered for personal, family or household use. By ordering you confirm you’re buying for business use and that you or your team are trained in the safe use of machine tools and cutting tools.

You must be at least 18 and able to enter into contracts. We may decline, limit or close any account or order at our discretion, including where we can’t verify a business or where an order looks fraudulent or unlawful.

Accounts are linked to your company’s JEM customer record. Your company’s administrators decide who has access and what each person can do (admin, buyer or viewer), and may require an admin to approve orders. You’re responsible for everything done through your company’s accounts, for keeping sign-in links and passwords private, and for removing people who leave. Orders placed through a valid sign-in on your account are treated as authorized by you.

Tell us right away at 408-834-8656 if you think an account has been used without permission.

• Prices are in US dollars and don’t include sales tax, shipping or handling unless stated. Online prices and your account’s prices may differ; the price confirmed at checkout or on our order acknowledgement is the price that applies.
• Quotes are valid for 30 days unless they say otherwise, and are limited to the quantities quoted. Prices from manufacturers can change without notice, and unaccepted quotes may be revised.
• Estimates for special or custom tools (including the specials builder) are estimates only. Price, specifications and lead time are confirmed in a formal quote after our review, and the formal quote controls.
• We try to show accurate prices, stock and specifications, but mistakes happen. If an item is listed at an incorrect price or with incorrect information, we may cancel the order or contact you before shipping, even after an order confirmation, and we’ll refund anything charged for a cancelled item.
• Stock shown on the site is an estimate and can change between the time you look and the time we pick the order.

Your order is an offer to buy. We accept it when we ship it or send an order acknowledgement, whichever comes first. An automatic “order received” email isn’t acceptance. We may accept part of an order and ship the rest when it’s available, and we may invoice each shipment separately.

You may cancel an order for stock items at no charge before it ships by calling or emailing us. Items ordered from a manufacturer for you (non-stock) can only be cancelled if the manufacturer allows it, and any charges it applies are passed on to you.

• A special or custom tool is made to your specification or drawing. Once you accept the formal quote and production starts, the order can’t be cancelled, changed or returned, except for a defect in material or workmanship against the agreed specification.
• Lead times in quotes are estimates. We aren’t liable for delays, but we’ll keep you informed.
• You’re responsible for the specification, drawings and dimensions you provide or approve, and for confirming the design is right for your application. We check prints for manufacturability, not for fitness for your part or process.
• Ground-to-order quantities can vary slightly from the quantity ordered when the manufacturer makes them in batches. Any variance is stated in the quote, and you pay for the quantity shipped.
• You confirm you have the right to share any drawing, print or model you send us, and you allow us and our manufacturing partners to use it to quote and make your order. We keep your drawings confidential and don’t use them for anyone else.

• Payment is by credit card or, for approved accounts, on credit terms. Cards are authorized when you place an order and charged when it ships; an authorization for items that don’t ship is released. Card details are handled by our payment processor and stored with it, not on this site.
• Credit terms are set by JEM after a credit application and can be changed or withdrawn at any time. Unless your approved terms say otherwise, invoices are due net 30 days from the invoice date.
• Past-due balances may be charged a late fee of 1.5% per month or the highest rate the law allows, whichever is lower. You’ll pay reasonable costs of collection, including attorneys’ fees. We may hold shipments or move an account to prepayment while a balance is past due.
• Dispute an invoice in writing within 30 days of its date, or it’s considered accepted.

We charge sales and use taxes required by law. To buy tax-exempt (for example, for resale or a manufacturing exemption), send a valid exemption or resale certificate before ordering. You’re responsible for any tax, interest or penalty that results from an exemption you claim that turns out not to apply.

Products ship from our Morgan Hill, California warehouse or directly from the manufacturer. Unless we agree otherwise in writing, delivery is FCA our shipping point (or the manufacturer’s, for drop shipments): title and risk of loss pass to you when the order is handed to the carrier or picked up at our counter. Shipping dates are estimates. Details are in our Shipping and Delivery policy, which is part of these Terms.

Inspect every shipment when it arrives. Report shortages, wrong items or shipping damage within 7 days of delivery; after that, the shipment is accepted as delivered. Precision tools must be checked before use (diameter, length, radius, tolerance and suitability for your job): once a tool is used, we can’t accept a claim for anything a check before use would have found.

Returns follow our Returns and Warranty policy, which is part of these Terms.

Products carry the manufacturer’s warranty, if any, which we pass through to you to the extent we’re allowed. JEM warrants only that products we sell will match their description on our order acknowledgement when shipped.

If a product is defective in material or workmanship and you report it promptly, without further use, our only obligation (and your only remedy) is, at our option, to repair or replace it or to credit or refund its purchase price, after the manufacturer confirms the defect where its warranty requires it.

Except as stated above, products are sold “as is”, and JEM disclaims all other warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose and non-infringement. No warranty applies to products that are misused, run outside the manufacturer’s recommendations, modified, reground, re-coated, damaged in a crash, worn out by normal use, or used in a machine or holder in poor condition.

Speeds and feeds, tool recommendations, holder and collet fits, competitor cross-references, specifications, drawings and other technical information from JEM, the manufacturers or this site are offered as a starting point, in good faith and without charge. They aren’t a guarantee of results. Machining conditions vary, and you’re responsible for choosing tools and settings for your machine, setup, material and part, and for proving them out safely.

Cutting tools are sharp, can break, and produce hot chips. Use them only with proper guarding, eye protection and training, within the manufacturer’s limits, and in holders and machines in good condition. Some products (such as cutting fluids) come with safety data sheets; read them before use.

Cross-references compare published geometry. Other makers’ names and part numbers belong to them and are used only to identify their products; JEM isn’t affiliated with or endorsed by them.

To the fullest extent the law allows, JEM won’t be liable for any indirect, incidental, special, consequential or punitive damages, including damage to machines, spindles, holders, fixtures or workpieces, scrapped or reworked parts, machine downtime, lost production, lost profits or business, or the cost of substitute products, however caused, even if we were told they were possible.

JEM’s total liability for any claim arising from a product or order is limited to the price you paid for the product that gave rise to the claim.

These limits are part of the price you pay and apply whether a claim is in contract, warranty, tort (including negligence), strict liability or otherwise. They don’t limit liability that the law doesn’t allow to be limited.

You’ll defend, indemnify and hold JEM, its owners, employees and suppliers harmless from claims, losses and costs (including reasonable attorneys’ fees) arising from your use, resale or modification of products, your failure to follow safety instructions, your breach of these Terms, or any drawing, specification or design you supplied (including claims that it infringes someone else’s rights).

Products may be subject to US export control and sanctions laws. You won’t export, re-export or transfer any product, drawing or technical data in violation of those laws, or to any country, entity or person they restrict. Online orders ship to US addresses only.

We grant you a limited, revocable right to use this site to research and buy products for your business. You agree not to:

• copy, scrape, harvest or republish our catalog, prices, drawings or content, or use automated tools to access the site, except search engines indexing public pages;
• interfere with the site’s security, try to reach accounts or data that aren’t yours, or test its vulnerabilities without our written permission;
• use the site to send spam, upload malicious files, or break any law.

The site, its design, text, drawings, photos and software belong to JEM or its licensors and suppliers. Product names and logos belong to their manufacturers. We may change, suspend or stop any part of the site at any time.

Your content. If you send us a review, testimonial, success story, photo, logo or list, you keep ownership, and you allow JEM to store and display it in your account and, for reviews and stories you submit for publishing, to use it on our sites and marketing with the name you choose. You confirm it’s accurate and yours to share. We may decline or remove anything at our discretion.

We aren’t responsible for delay or failure to perform caused by events beyond our reasonable control, including manufacturer or carrier delays, shortages, natural disasters, fire, power or network outages, labor disputes, epidemics, government action or war. If supply is limited, we may allocate products among customers fairly.

These Terms are governed by the laws of the State of California and the Uniform Commercial Code as adopted there, without regard to conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods doesn’t apply.

If a dispute comes up, let’s first try to settle it by talking: send written notice and we’ll both work in good faith for 30 days. If that doesn’t resolve it, any lawsuit must be brought in the state or federal courts located in Santa Clara County, California, and both parties consent to their jurisdiction. Either party may bring a claim in small claims court instead. JEM may also bring an action anywhere to collect unpaid amounts or to protect its intellectual property.

Claims must be brought individually, not as a plaintiff or class member in a class or representative action. Any claim must be brought within one year after it arises, except claims for unpaid amounts.

• We may update these Terms. The version and date at the top of this page show when they last changed; we’ll ask signed-in users to agree to a new version before their next order, and orders are governed by the version in effect when placed.
• If any part of these Terms is found unenforceable, the rest stays in effect, and the unenforceable part is applied as far as the law allows.
• Not enforcing a term isn’t a waiver of it. You may not assign these Terms without our written consent.
• Clerical errors in quotes, acknowledgements or invoices may be corrected.
• Notices to JEM go to Step Tools Unlimited Inc., 18434 Technology Dr, Morgan Hill, CA 95037, or sales@jemtoolsupply.com. We may send notices to the email or address on your account.
• These Terms, our order acknowledgement and the policies they link to are the entire agreement about their subject, and replace earlier discussions.
• Version 2026-10-28.