Returns and Warranty

Stock items can be returned within 30 days of the invoice date when they are:

• unused and undamaged, never mounted in a holder or machine;
• in the original, unopened or resealable packaging, with labels and inserts;
• returned with a return authorization (RMA) from us.

Every return is inspected before we approve a credit or refund. Items that don’t meet these conditions are sent back at your cost or, with your OK, recycled.

Email returns@jemtoolsupply.com or call 408-834-8656 with:

• your company name and the order, PO, packing slip or invoice number;
• the part numbers and quantities you’re returning, and why;
• confirmation that the items are unused and in their original packaging.

We’ll send an RMA number and instructions. Write the RMA on the outside of the box and ship it, insured and trackable, to JEM Tool Supply, Returns, 18434 Technology Dr, Morgan Hill, CA 95037. Returns without an RMA can’t be accepted.

• If we shipped the wrong item, or it arrived damaged or defective, we pay return shipping and send the right item at no charge.
• For other returns (ordered by mistake, no longer needed), you pay return shipping, and original shipping charges aren’t refunded.
• Returns within 30 days of stock items in new condition have no restocking fee.
• Late returns, if we approve them, and returns of non-stock items carry a restocking fee of up to 20%, plus any fee the manufacturer charges us.

• Special, custom or modified tools, including anything made from your print or the specials builder, and tools we’ve reground, re-coated or altered for you.
• Used tools, or tools mounted in a holder or machine.
• Cutting fluids, chemicals, hazardous or flammable materials, and anything shipped as hazardous material.
• Personal safety products, once opened.
• Items marked final sale or clearance.

Non-stock and drop-shipped items

Items we order from a manufacturer for you follow that manufacturer’s return policy. Some makers don’t accept returns, and others charge restocking or freight fees, which we pass on. Please check with us before you order or return them.

Returns after 30 days need our approval in advance and may be declined. Approved late returns carry the restocking fee above and return shipping at your cost, plus anything the manufacturer requires.

If you believe a tool is defective in material or workmanship:

• stop using it, and keep the tool, its packaging and the label;
• contact us within the warranty period with the order number, what happened and, if you can, photos and your machining setup (machine, holder, speeds and feeds, material);
• we’ll evaluate it, often with the manufacturer, and if it’s defective we’ll repair, replace, credit or refund it, as set out in our Terms.

Wear from normal use, breakage from crashes or overloading, running outside the manufacturer’s recommendations, regrinding or re-coating, and poor holder or spindle condition aren’t defects. Our full warranty terms, and the limits on our liability, are in the Terms of Sale.

Report these within 7 days of delivery, before using the items. Details are in our Shipping policy. Precision tools should be checked against the order (diameter, length, radius, coating) before use; once a tool is used, we can’t accept a claim for something a check before use would have found.

• We’ll tell you once your return is inspected and approved.
• Card payments are refunded to the original card within 10 business days of approval. Your bank may take a few more days to post it.
• Accounts on credit terms receive a credit memo against their account.
• If you haven’t seen your refund 15 business days after approval, email returns@jemtoolsupply.com.
• Need a different size instead? Return the original, then place a new order for the one you need, so the right item ships right away.