Shipping and Delivery

• In-stock orders placed by 2:30 pm Pacific on a business day usually ship the same day. Later orders ship the next business day.
• We ship Monday through Friday, except holidays.
• Items that ship from the manufacturer show an estimated lead time on the product page and in your cart. That time is the manufacturer’s estimate, then transit.
• Special and custom tools ship when they’re made; the lead time is confirmed in your formal quote.
• If part of an order isn’t in stock, we may ship what’s ready and send the rest when it arrives, unless you ask us to ship complete.
• Orders waiting for your company’s approval, a credit review or payment confirmation ship after those clear.

• We ship by UPS. Checkout shows the UPS services and charges for your address, from Ground to Next Day Air.
• You can ship on your own UPS account: enter your account number at checkout and UPS bills you directly.
• Freight-size or unusual shipments may go by another carrier; we’ll confirm with you first.
• We ship to business addresses in the United States. For other destinations, call us for a quote; international orders are subject to export laws, duties and taxes paid by you.
• Please double-check your ship-to address. Address corrections and re-delivery charges from the carrier are billed to the order.

Local delivery. Within our local delivery area, delivery is free and usually same day or next business day. Call the counter at 408-834-8656 to check whether your shop is in the area.

Will call. Choose Will Call at checkout and pick up at 18434 Technology Dr, Morgan Hill, CA 95037, Mon–Fri 8 am–4 pm. Please wait for our “ready for pickup” notice, and bring your order or PO number.

Some products ship directly from the manufacturer or its warehouse, sometimes in a separate box or on a different day from the rest of your order. Tracking for those shipments may come later, and the manufacturer’s packaging may show its own name.

Title and risk of loss pass to you when we hand the shipment to the carrier, or when you pick it up at our counter, as set out in our Terms of Sale. Delivery dates from carriers are estimates, and we’re not responsible for carrier delays. We’ll help you file a claim with the carrier for loss or damage.

Open and check every shipment when it arrives, and tell us within 7 days of delivery about:

• damage in shipping (keep the box and packing, and take photos);
• missing items or short quantities;
• the wrong item, size or coating.

Email returns@jemtoolsupply.com or call 408-834-8656 with your order, PO or invoice number. Please don’t use a tool that looks damaged or wrong. After 7 days, the shipment is considered accepted as delivered. Returns for other reasons follow our Returns policy.